Do you host training classes?

Yes, we offer classes for End Users and Contractors that are both structured curriculum or custom. Please see our training page for more details

Is wireless a viable solution?
  • Wireless is a great solution depending on these:
    • Does the cost of wireless outweigh pulling wire?
    • Will the wireless work through your building’s infrastructure?
  • A Wireless survey needs to be done prior to knowing if wireless will work.
Do you provide remote assistance?

Yes, we use TeamViewer to provide the easiest and fastest product support. Download it here.

Can you integrate to a ______ (fill in the blank)

Many devices can be integrated, but it will depend on a number of factors. Contact us with your questions and let us help.

Do you provide onsite technical support?

Occasionally systems need an onsite visit to truly understand the functionally or needs. If you feel this is required, call us to discuss.

Do you offer quantity discounts?

Yes. Please contact us to learn more.

How can I purchase Niagara product?

With Niagara becoming a widely accepted control system, people often ask us how they can get their hands on it. Niagara based product comes in many brands, all of which are sold to authorized companies that meet the requirements to install and operate these systems. Please call us for more information.

What does it take to become a controls contractor?

The simple answer is time, money and dedication. Because of the variety of systems on the market, each system requires training and often a tool set to connect to the hardware. After attending training, a technician needs to dedicate themselves to understanding and applying best practices to the systems they design and program. Under the direction of an engineer, they often discover real world implementations that require changes for proper operation at the specific location. Understanding this for each system and each control will allow the contractor to become a leader in the controls arena.

Where can I get Niagara certified?

Although there are numerous trainers throughout the world, there are 2 main options we suggest: 1. MOV Training in the Minneapolis/St Paul area 2. Direct from Tridium University in Richmond, VA.

Can I access my DDC system from my phone/tablet?

In many cases you can, but it depends on the software version and how it was set up.

What is the definition of a proprietary system?

When it comes to building control systems, it could be said that a system only accessible by a limited number of service providers is also a proprietary system, even if the product being used is considered open by definition. Care should be taken when choosing the brand of controls to be installed.

Do you have after hours?

Because systems don't always break during business hours, we do offer after hours parts pick up. Please contact us for further information. Business hours: Monday - Friday, 7:00 am - 5:00pm. Please contact our main line for after hours service: 651-289-1310.

Are there any buying programs with benefits from the manufactures?

Various manufacturers offer different programs. Contact us and we can discuss what is offered.

Can you test burner controllers?

Our City Desk counter personnel can test many controllers right on the spot. Stop by or contact us to see if we can help.

What does an open system mean?

An open system allows for multiple options when talking to a system or device. It often refers to communication protocol but can also refer to other companies.

What is your returns policy?

We pass on the manufacturers warranties. These vary from each manufacturer. View our return information page, and contact us if you have any further questions.

What is a PID?

A proportional–integral–derivative controller (PID controller) is a control loop feedback mechanism (controller) that is used to control a variable (temperature sensor) by modulating an output (heating valve).

Where do I find older legacy controllers?

Although it is often best to upgrade parts as they wear out or fail, we realize that sometimes just finding the same part is the easiest solution. Sometimes we are able to help locate refurbished controllers to satisfy your needs. Contact us if you are looking for something from the past.

Can you drop ship from the manufacturer?

Oftentimes we are able to ship directly from the manufacture to shorten the lead time. When ordering, be sure to let us know if you would like us to try to drop ship.

What day is Pizza Friday?

It's on FRIDAY silly. Join us every Friday, June 1st through August 31st, 2018 from 11:00am - 1:00 pm, for FREE, HOT Heggies pizza! Cold beverages available as well.

Can you help size valves?

Sure, give us a call!

Are you looking to carry new lines?

We are always looking to add proven products to our inventory. Contact us with your specific requests.

How many devices can I connect to a JACE?

With an AX JACE you are limited by memory and CPU speed. Rule of thumb is 30 devices for a JACE-300 model, 60 devices for a JACE-600, and 120 devices for a JACE-600 with expanded memory.

N4 JACEs are limited by license for device count or point count

How do I convert a pneumatic building to Direct Digital Control (DDC)?

There are many variables when considering a switch from pneumatic to DDC. What type of building? What’s your budget? Can wire be pulled from location to location? What kind of HVAC equipment do you have and would like to convert? Rebates are sometimes available for upgrades to offset project costs.Please call today to discuss options.

Who can answer all my Niagara questions?

We have numerous people on staff that are available to answer your Niagara questions. Contact us to to learn more.

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